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Stillwater, OK
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Crisis Negotiations for Telecommunicators

Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.

Topics include:

bullet Overview of a Crisis Situation
bullet Hostage Situations
bullet Suicidal Subject Situations
bullet Suicide by Cop
bullet Crisis Negotiation Tools for the Telecommunicator
bullet Skills and Characteristics of a Successful Telecommunicator Negotiator...
bullet Crisis Related Stress Management

Prerequisites
Students should have successful completed a formal basic telecommunicator training program.

Schedule and Miscellaneous Information:
Perfect for a one day Pre-Conference or Post-Conference Course

Tuition:
$199 Live Course
$249 Institute Online
(includes $50 Distance Learning Fee)

Member Discount $20

 

Duration:
Classroom:   1 day
Online (web): 3 weeks

Course is taught in the classroom or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Students receive a comprehensive course manual and successful students will earn APCO Institute International Certification.

For schedules and sites Click Here. All course dates, locations and prices are tentative and subject to change.