APCO Institute presents Web Seminars. Now you can receive the high-quality training you have come to expect from a live APCO Institute course at the convenience of your desk. Developed by communications professionals for communications professionals, our distinguished presenters are public safety communications industry personnel with extensive experience.

Web Seminars are an economical way to present information to groups of employees. The Web Seminar can be displayed via a projector and speaker phone in a conference room so several attendees can be accommodated at once. Web Seminar tuition is charged per log in, not per person.

APCO Institute Web Seminar tuition is very economical at $59 for APCO International Members and $79 for non-members. This includes one hour of training and one continuing dispatch education (CDE) credit. Attendees in a conference setting but not individually logged in may receive CDE points for $15 each.

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

Free Online EMD/MEDS Demo

Currently Scheduled Web Seminars

Special Interest Web Seminars

Performance Evaluations - More than Ratings on a Form Jay Somerville, Technical Services Bureau Director, Dublin Ohio Division of Police All too often, annual evaluations are only a one day process - writing up the document and throwing it in the mailbox. Performance evaluations are more than just an annual review that takes place on December 31st. They are an integral part of an overall performance management plan that begins on January 1st and lasts all year. Find out how focusing your efforts throughout the year will improve employee performance, ensure accurate ratings and make the annual review document painless for the supervisor.

July 7, 2009 2:00 p.m. Eastern Time Class #27698   $79.00 non-member      $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

Facing the Storm Jack Varnado, Deputy Director, St. Tammany Parish Communications District, Covington, Louisiana In this session, join PSAP personnel as we discuss some of the challenges faced during the storm and its effect on the PSAP. Topics will include, but not limited to, the safety of the Comm Center personnel including employee stress, policies and procedures, recognizing and working around communication systems failures and other issues.

July 8, 2009 2:00 p.m. Eastern Time Class #27160   $79.00 non-member      $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

Assuring Communications During an Emergency Dan Currie, Regional Outreach Coordinator, NCS Priority Telecommunication Services What do you do if you are an organization and can't make telephone calls during an emergency? What are the best, most reliable and most affordable options to insure interoperable communications during an emergency?The National Communications System (NCS), an agency under the Department of Homeland Security, has developed and deployed Priority Telecommunications Services (PTS), through the national telecommunication network, to meet these challenges. They are easy to understand, start up and use. More importantly, they save lives and property! At the conclusion of this presentation, you will have a better understanding of voice communications and the importance of being able to make a call when it matters

July 15, 2009 (Part One) July 22, 2009 (Part Two) July 29, 2009 (Part Three) 2:00 p.m. Eastern Time Class #27565 Register for ALL Three Sessions and Save 10%   3 sessions $213.00 non-member 3 sessions $159.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

The People I Work With Are Crazy! Getting past our differences so we can communicate. Noel Mink, Telecommunicator Training Specialist, Aurora Department of Public Safety Communications Do you feel like your peers, supervisor, employees and customers speak a different language than you? Do you feel like they communicate in different ways and want to learn how to decipher the code? Then this class is for you! This class will teach you about the three subconscious driving forces and how these forces affect employee behavior and decision making. Students will learn how to better understand their boss, peers, subordinates and to some extent their customers. This seminar is designed to equip employees with practical knowledge and skills sets to evaluate those around them and to use the proper technique to "speak" their language. Students will learn about visual, auditory and kinesthetic learning types as well as Gardner's theory of Multiple Intelligences. This is an extremely interactive class. Many hand-outs, templates and practical ideas that employees can take back to their department or team and immediately implement will be provided. This web seminar is a three part series. You can register for each session individually or for all three. Save 10% by registering for all three sessions.

July 15, 2009 2:00 p.m. Eastern Time Class #27562 Register for Part 1 of 3   $79.00 non-member $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

The People I Work With Are Crazy! Getting past our differences so we can communicate. Noel Mink, Telecommunicator Training Specialist, Aurora Department of Public Safety Communications Do you feel like your peers, supervisor, employees and customers speak a different language than you? Do you feel like they communicate in different ways and want to learn how to decipher the code? Then this class is for you! This class will teach you about the three subconscious driving forces and how these forces affect employee behavior and decision making. Students will learn how to better understand their boss, peers, subordinates and to some extent their customers. This seminar is designed to equip employees with practical knowledge and skills sets to evaluate those around them and to use the proper technique to "speak" their language. Students will learn about visual, auditory and kinesthetic learning types as well as Gardner's theory of Multiple Intelligences. This is an extremely interactive class. Many hand-outs, templates and practical ideas that employees can take back to their department or team and immediately implement will be provided. This web seminar is a three part series. You can register for each session individually or for all three. Save 10% by registering for all three sessions.

July 21, 2009 2:00 p.m. Eastern Time Class #27699   $79.00 non-member      $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

Recovery Mode Jack Varnado Deputy Director, St. Tammany Parish Communications District, Covington, Louisiana In the wake of the aftermath, the response begins. This period of time may be short or can last for months but is crucial on the road to normalcy. Issues such as work overload, extended periods of communication system failures, TERT, human stress and emotions will be addressed.

July 22, 2009 2:00 p.m. Eastern Time Class #27563 Register for Part 2 of 3   $79.00 non-member $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

The People I Work With Are Crazy! Getting past our differences so we can communicate. Noel Mink, Telecommunicator Training Specialist, Aurora Department of Public Safety Communications Do you feel like your peers, supervisor, employees and customers speak a different language than you? Do you feel like they communicate in different ways and want to learn how to decipher the code? Then this class is for you! This class will teach you about the three subconscious driving forces and how these forces affect employee behavior and decision making. Students will learn how to better understand their boss, peers, subordinates and to some extent their customers. This seminar is designed to equip employees with practical knowledge and skills sets to evaluate those around them and to use the proper technique to "speak" their language. Students will learn about visual, auditory and kinesthetic learning types as well as Gardner's theory of Multiple Intelligences. This is an extremely interactive class. Many hand-outs, templates and practical ideas that employees can take back to their department or team and immediately implement will be provided. This web seminar is a three part series. You can register for each session individually or for all three. Save 10% by registering for all three sessions.

July 29, 2009 2:00 p.m. Eastern Time Class #27564 Register for Part 3 of 3   $79.00 non-member $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

The People I Work With Are Crazy! Getting past our differences so we can communicate. Noel Mink, Telecommunicator Training Specialist, Aurora Department of Public Safety Communications Do you feel like your peers, supervisor, employees and customers speak a different language than you? Do you feel like they communicate in different ways and want to learn how to decipher the code? Then this class is for you! This class will teach you about the three subconscious driving forces and how these forces affect employee behavior and decision making. Students will learn how to better understand their boss, peers, subordinates and to some extent their customers. This seminar is designed to equip employees with practical knowledge and skills sets to evaluate those around them and to use the proper technique to "speak" their language. Students will learn about visual, auditory and kinesthetic learning types as well as Gardner's theory of Multiple Intelligences. This is an extremely interactive class. Many hand-outs, templates and practical ideas that employees can take back to their department or team and immediately implement will be provided. This web seminar is a three part series. You can register for each session individually or for all three. Save 10% by registering for all three sessions.

September 16, 2009 2:00 p.m. Eastern Time Class #27161   $79.00 non-member      $59.00 member APCO Member Number: Forgot your number? APCO will validate your member number. Only a valid member number qualifies for member pricing. An invalid member number will result in non-member pricing.

Assuring Communications During an Emergency Dan Currie, Regional Outreach Coordinator, NCS Priority Telecommunication Services What do you do if you are an organization and can't make telephone calls during an emergency? What are the best, most reliable and most affordable options to insure interoperable communications during an emergency?The National Communications System (NCS), an agency under the Department of Homeland Security, has developed and deployed Priority Telecommunications Services (PTS), through the national telecommunication network, to meet these challenges. They are easy to understand, start up and use. More importantly, they save lives and property! At the conclusion of this presentation, you will have a better understanding of voice communications and the importance of being able to make a call when it matters